THIRUVANATHAPURAM: Queues will soon become an obsolete concept at KSEB’s city offices. The KSEB is planning to pilot its ‘e-Payment Gateway’ facility in the Thiruvananthapuram Electrical Division next month. The facility will allow consumers to pay their electricity bills online.
Once the facility is in place, consumers can pay their electricity bills using credit and debit cards and also through bank accounts, KSEB officials said. The facility will be open to both LT Consumers - in which the domestic consumers fall - and the High Tension/Extra High Tension (industrial) consumers in the electrical division.
KSEB has invited an Expression of Interest (EoI) from suitable firms for establishing the ‘e-Payment Gateway.’ The service provider has to ‘’design, develop, test and implement’’ a web-based application software facilitating online payments, according to the EoI invited by the power utility.
If things go as planned, the facility will be launched in the city in February, Angus Sudley Cardoza, IT director, KSEB, said. The pilot project is expected to benefit around 50,000 consumers. ‘’If the project is successful in Thiruvananthapuram, the service will be extended to other districts also,’’ he said.
Today, the sub-offices of the KSEB handle large-scale transactions on a daily basis alongside repair and maintenance works. KSEB has been turning e-savvy on a fast-track mode by automating various functions LT and HT/EHT billing, supply chain management and HR management. As part of transforming the electrical sections into model offices, the KSEB had announced a facility where electricity bills can be paid at any electrical section office. Model section offices will also have round-the-clock mobile units to attend to complaints regarding power outages.
Following a State Electricity Regulatory Commission directive, electrical sections are also displaying the compensation amounts a consumer can demand from the KSEB if a complaint is not attended to within a prescribed time period.
Online payment of bills has been on the cards for some time with Electricity Minister A K Balan making an announcement in the Assembly last year.